The Supplement Grid, or any of its employees, will not be responsible for delays, damages, or lost packages made or caused by USPS/UPS/FedEX shipping options.

Once the package leaves our facility, we cannot control the mishandling or misuse or the shipping companies.

Within reason The Supplement Grid will assist with damaged items or missing items lost in shipping. We want you to get your products! 

At the discretion of The Supplement Grid, we will replace any items lost or damaged in in the shipping process. 

Shipping Options & Costs 

The Supplement Grid uses USPS as it's primary shipper. In some instances TSG uses UPS. TSG uses the going rates of USPS & UPS for shipping costs. 

Order Processing Time

All orders placed before 12PM Monday-Friday are the same day. All orders placed after that will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day. 

Delivery Address & P.O. Boxes

If an address needs to be modified, you must submit the new address BEFORE your order starts processing. Once the process starts, we can not modify shipping addresses. 

International Orders

We currently do not offer international shipping due to the ever changing rules of different countries. 

Tracking your order

Once your order has been dispatched, we will send a confirmation email with tracking information. You will be able to track your package directly on the carrier's website. 

Returns, Refunds and Exchanges

We want you to be completely happy with your purchase, please read our return & refund police for detailed information about our processes. Return Policy

 

 

International Shipping Is Restricted