At The Supplement Grid's discretion, you may return most new, unopened items within 15 days of delivery for a full refund upon The Supplement Grid approval. Please contact customer support to discuss returns and refunds on opened and perishable items. Support email: Support@thesupplementgrid.com
Refunds are typically offered in the form of store credit minus shipping or additional fees at the discretion of The Supplement Grids Support.
Opened items may be returned based on conditions discussed with customer support.
Upon debit/credit card charge refund approval, you should expect to receive your refund within 3-4 weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The Supplement Grid, or any of its employees, will not be responsible for delays, damages, or lost packages made or caused by USPS/UPS/FedEX shipping options.
Once the package leaves our facility, we cannot control the mishandling or misuse or the shipping companies.